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Password Reset or Set Password (archive)

Support Center

To Reset or Set Password for City Center. Use the following step-by-step guide. First, download the App or Visit the Website: Download for iOS: Click here Download for Android: Click here Visit the website: Click here Second, resetting Your Password: Open the ...

User Profiles

Support Center

Primary Account Designed for lead roles such as worship pastors, lead pastors, creative pastors, CEOs, and COOs. Permissions Full authority to request new services. Can add or remove roles and assign users. Can view all church campuses or franchise locations. ...

Where to download the City Center app

Support Center

Here are links iOS download link is https://apps.apple.com/us/app/city-center-by-freedom-city/id6458265631 Android link is https://play.google.com/store/apps/details?id=com.freedomcity.freedom_city_collective&hl=en-US&pli=1 Website link is https://app.freedomc...

How do I reset my password?

Support Center

On the login screen, tap Reset Password. Enter the email address on your account. Tap Send. Check your email for a password reset link and follow it to set a new password. If you don't see the email within a few minutes, check your spam folder.

How do I pay an invoice?

Support Center

Go to Billing, then find the invoice under Unpaid Invoices. Tap the invoice, then tap Pay Now (or Pay Balance). Choose a payment method, either a card/bank you've already added, or tap Add New Bank Account / Add New Debit/Credit Card. Review the total, then co...

What are the fees on an invoice?

Support Center

There are two ways to pay, each with its own processing fee: Bank transfer (ACH): 0.8% fee Debit/credit card: 2.9% + 30 cents These fees are shown as a separate line item before you confirm payment, so you'll always see the total cost before you pay. Bank tran...

How do I pay without logging in? (Payment Code)

Support Center

Your organization has a reusable Payment Code, a 10-character code found under Billing → Payments. Share this with anyone who needs to pay (bookkeeper, board member, etc.) so they don't need an account. To use it: Go to the Payment Portal. Enter the 10-charact...

How do I check the status of a service request?

Support Center

Go to Service Requests. Find your request under the Upcoming or Past tab. Tap into it to see details. Each position you requested will show as Pending, Approved, or Declined as team members respond.

How do I book a musician or tech position?

Support Center

From the dashboard, tap Plan a Service. On the Details tab, choose your Campus, Date, Service Type, and Position(s). On the Times tab, add the day and time(s) you need covered. Tap Verify, then Submit.

How do I add another user to our account?

Support Center

Go to Profile → Settings → Users. Add the new person's name, email, phone, and role. They'll be able to log in and access your organization's account.

How do I update our church's info (address, website, etc.)?

Support Center

Go to Profile → Settings. Tap into Organization Info to update name, address, or website. Tap Save.

How do I add or edit a campus?

Support Center

Go to Profile → Campuses. Add a new campus (name, address, worship space name) or edit an existing one.